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FAQ's

Chalet security

All of our chalets are secure with door codes that will be issued to you on arrival. 

Chalet team accommodation

Most of our chalet teams live in separate team accommodation. In chalets where our team live in, they have separate living areas to ensure you enjoy the benefits of having your own private accommodation.

Smoking

Smoking is not permitted in any of our chalets though you can smoke on your balcony or sun deck.

Floor plans

Please note that chalet floor plans are provided as a guideline only and are not to scale. 

Are hairdryers provided?

Yes, we provide hairdryers in each bedroom.

Do our chalets have WiFi?

Yes, all of our chalets offer complimentary WiFi, but if there are technical issues you will have to rely on other WiFi facilities in the resort.

Can I bring an infant?

Absolutely – we will supply a baby seat for the transfer journey (booster seats are provided for 3-11 year olds). 

When you arrive in resort, your room will be prepared with a cot and if your chalet is on more than one floor, stair gates are available. 

Your kitchen is fitted with a microwave, a hand blender and food processor and highchairs are standard. 

All chalets have washing machines and dryers that are available for you to use.

When do I pay the final balance?

The balance of your holiday cost is payable 10 weeks before departure. We will send you a reminder slightly ahead of this time.

When do I get my tickets?

You will not be issued with a paper ticket but we will email you your flight reference along with your travel itinerary approximately 8 days prior to departure.

“ Beautiful accommodation. Kept really clean and fully equipped. ”
Jane Bernard