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FAQ's

Chalet security
All of our chalets are very secure with electronic key codes that will be issued to you on arrival.
 
Chalet team accomodation
Most of our chalet teams live in separate team accomodation. In chalets where our team live in, they have separate living areas to ensure you enjoy the benefits of having your own private accomodation.

Smoking
Smoking is not permitted in any of our chalets though you can smoke on your balcony or sun deck.

Floor plans
Please note that chalet floor plans are provided as a guideline only and are not to scale.

Are hairdryers provided?
Yes, we provide hairdryers in each bedroom.

Do our chalets have wifi?
Yes, all of our chalets offer complimentary wifi internet access.

Can I bring an infant?
Absolutely – we will supply a baby seat for the transfer journey (booster seats are provided for 3-11 year olds).

When you arrive in resort, your room will be prepared with a cot and if your chalet is on more than one floor, stair gates will be in place (with the exception of Chalet Valmont where stair gates cannot be fitted).

Your kitchen is fitted with a microwave, a hand blender and food processor and highchairs are standard.

Most of our chalets are also fitted with washing machines and dryers that are available for you to use.

When do I pay the final balance?
The balance of your holiday cost is payable 10 weeks before departure. We will send you a reminder slightly ahead of this time.

When do I get my tickets?
Most of the airlines we work with offer electronic ticketing ("E"-tickets) which means you willl not be issued with a paper ticket. The one exception is for infants and in these cases, we will post the tickets to you.

All final documentation including your travel itinerary will be sent approximately two weeks ahead of departure.

“ Beautiful accommodation. Kept really clean and fully equipped. ”
Jane Bernard, April 06